Transparency

Service Charter

Associació EDAI Persona i Entorn Social

Address: Carrer Vilamur, 15-19, baixos 2,
08014 Barcelona.
CIF: G64183593

The Associació EDAI Persona i Entorn Social is a non-profit organization registered in the Registry of Associations of the Department of Justice of the Generalitat of Catalonia with number 32700. According to the essence of its statutes, it carries out care activities that ensure the well-being and care of children, their families, and their environment.

Economic-Financial Manager: Mr. Oriol Martí Zamora
Technical Area Manager: Mrs. Leticia Asenjo Huete (contact: ceo@edai.eu)

Managed Services

Since 2008, the EDAI Association has managed public early care services in the following areas:

• CDIAP EDAI Les Corts-Sarrià: District of Les Corts and neighborhoods of Sarrià and Tibidabo-Les Planes, in Barcelona.
• CDIAP EDAI Sant Martí: Neighborhoods of Sant Martí, La Verneda-La Pau, Besòs Maresme, Provençals del Poblenou, and Diagonal Mar-La Mar Bella, in Barcelona.

Early Care Services in Catalonia

Early care in Catalonia is a specialized social care service within the Catalan Social Services System, universal and free of charge, for children up to six years old with developmental disorders or at risk of them, and their families. This service is provided by early childhood development and care centers (CDIAP), organized as a sectorized care network and distributed throughout Catalonia. The service is funded by the Department of Social Rights, and therefore, it is not subject to any economic compensation by the recipients.

Access to Early Care Services

There are two ways to access the early care service:

• Directly: By contacting the CDIAP that provides the service in the family’s area of residence.
• Referral: Through recommendation or referral by another child care service provider (school, nursery, primary care, social services, etc.).

General Service Objectives

The general objectives of the service include the prevention, detection, diagnosis, and therapeutic approach to developmental disorders in growing children and the social, psychological, and biological risk situations that may affect this process.

Functions of CDIAP

• Global diagnosis of the child’s issues, their family, and environment.
• Information, orientation, support, and advice to the family.
• Therapeutic care for the child and their immediate environment on an outpatient and periodic basis.
• Orientation and support to early childhood education schools.
• Monitoring the child’s progress.
• Collaboration and cooperation in prevention and detection programs for developmental disorders and risks in children up to six years old with social, health, educational, and other services.
• Research, teaching, and training tasks.

Service Recipients

The recipients of the service are children with developmental disorders or at risk of them, from conception and up to six years old, within the service’s coverage area. The duration of services will be as needed for each child and will extend until their care needs can be met by general services, whether educational, health, or social, or when they turn six years old. Priority is given to actions for children under 3 years old and severe conditions.

Approach and Professional Team

Following a bio-psycho-social model, interventions at CDIAP consider the child’s entirety and work in all areas of development, aiming to promote a more comprehensive integration of the child into their family, school, and social environment and increase their personal autonomy. For this reason, the professional team is interdisciplinary, including professionals in psychology, neuropediatrics, speech therapy, physiotherapy, and social work, among others such as occupational therapy or psychomotricity.

Quality Assurance

To ensure the service meets quality objectives and commits to continuous improvement, the EDAI Association has been evaluated and certified for compliance with the ISO 9001:2015 quality management system requirements for “Early childhood care and management of social, health, and educational projects” activities by CDIAP EDAI Les Corts-Sarrià and CDIAP EDAI Sant Martí (certificate number EN06019-ES). Furthermore, to ensure evidence-based clinical activity, both EDAI early care services periodically evaluate their interventions through a routine outcome monitoring (ROM).

Complaints and Suggestions

There are three channels for resolving user complaints or suggestions:

• Direct communication with the professional handling the case.
• Requesting an interview with the service coordinator.
• Using the complaint and suggestion forms available to families or individuals upon request. When a family submits a complaint or suggestion, the service will provide an initial response within a maximum of one month from the date of receipt.

Rights of the Child and Family

The rights of the child and their family are those legally or regulatorily recognized, particularly those established in Law 12/2007, of October 11, on social services:

• The right to access and enjoy early care services without any discrimination.
• The right to receive quality services and have the representatives’ opinions considered in the evaluation process.
• The right to continuously receive early care services while in need, extending until general services can meet the care needs, whether educational, health, or social, or when the child turns six years old.
• The right to data confidentiality and information contained in their records, in accordance with personal data protection legislation.
• The right to receive sufficient and understandable information about rights and duties, and about the mechanisms for filing complaints and claims, which must be displayed visibly in early care centers.
• The right to receive an understandable and accessible assessment of their situation.
• The right to access their individual record without infringing on the privacy rights of third parties, and to obtain copies, in accordance with the laws.
• The right to submit suggestions, obtain information, file complaints and claims, and receive a response within the legally established period.
• The right to receive the necessary assistance and support to understand the information provided if they have difficulties due to language barriers or any physical, intellectual, or sensory disability, to ensure the exercise of their rights and facilitate full participation in the information and decision-making process.
• The right to know the service’s internal regulations, as well as the rights and duties, which must be explained in an understandable and accessible manner.
• The right to receive personalized and quality care according to their specific needs.

Duties of Parents or Legal Representatives

The mother and father, or the person holding legal representation, have the following duties:

• Duty to provide true personal, cohabitation, and family data and present reliable documents essential for assessing and addressing the situation.
• Duty to comply with service-related agreements and follow the care plan and professional staff guidelines, committing to actively participating in the process.
• Duty to consistently attend sessions, respecting established dates and times.
• Duty to communicate changes in their personal and family situation that may affect the service provision.
• Duty to observe conduct based on mutual respect, tolerance, and collaboration to facilitate service provision and problem resolution.
• Duty to respect the dignity and personal rights of the service providers as individuals and as workers.
• Duty to follow the staff’s instructions and attend scheduled interviews.
• Duty to use the early care center facilities responsibly and take care of them.
• Duty to comply with other duties established by applicable regulations.

Contact Information

To request information and guidance related to the service, users and the public can:

Send an email:

CDIAP EDAI Les Corts-Sarrià: cdiaplescortssarria@edai.eu

CDIAP EDAI Sant Martí: cdiapsantmarti@edai.eu

Call during morning hours (9 am-2 pm):

CDIAP EDAI Les Corts-Sarrià: 934101940

CDIAP EDAI Sant Martí: 933075332

Check our social media:

Instagram: @edai_barcelona

Twitter: @EDAI_Innovation

LinkedIn: EDAI Building Wellness

Quality Policy

1. ANNEX I

QUALITY POLICY

Associació EDAI aims and purposes to protect minors and their families. In this sense, it aims to contribute to the mental health and social well-being of children, adolescents, and families, making assistance more accessible, if necessary, to social groups facing difficulties in accessing it. Prevention will guide all assistance activities. For this reason, and to achieve these objectives, cooperation will be promoted with Health, Education, and Social Services professionals, as well as with institutions specialized in the care and assistance of children, adolescents, and their families. Research and investigation will be promoted as tools for understanding the difficulties and conflicts within our scope of action, as well as resources and techniques to address them and improve their quality and usage. Likewise, training and educational activities directed at socio-healthcare professionals, as well as continuous training for non-university teaching staff, will be promoted. Profit-seeking intentions are excluded.

Associació EDAI wishes to explicitly state its defense of ethical and behavioral codes, both internally in labor relations and in its relationship with users, who may be vulnerable due to age, social status, and/or health, and generally with society. With EDAI personnel, promoting quality circles in labor relations. With users, emphasizing their values and preferences and not discriminating under any circumstances based on gender, race, sexual orientation, beliefs, values, religion, etc. With society, positioning the Associació as an agent of change in the direction of progress and community improvement, and ensuring the maximum social return and sustainability of all its actions.

12/06/2023

EDAI Directors